Función en detalle
AI that prepares. You decide.
A registration arrives by email, the AI reads it and puts a finished draft in front of you: course, accommodation, transfer and contacts. You check it, take it over and decide whether it becomes an enquiry or a booking. The language model runs on our own servers in Germany; your data never leaves our systems.
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Qué cubre
Lo que cubre Fidelo en este ámbito, punto por punto.
- Read registrations from emails and attached documents: participants, contacts, age, courses, exams, dates, accommodation, transfers
- Every detail with a quote from the original message, anything unclear as open points for you to decide
- Enquiry or booking only after your confirmation, at the press of a button
- Messages in any language
- AI records marked as such and shown as their own channel in reporting
- AI assistant on every page: how-to questions, search for records and settings, questions about a booking
- Template placeholders explained, support requests prepared with a screenshot
- An open-weight language model operated on our own servers in Germany, no external AI provider, no training on your data
Open model, our own servers
Fidelo does not build its own model: it uses an open-weight language model and runs it itself on its own servers in Germany. Emails and booking data go to no AI provider such as OpenAI or Google, and you need neither a contract of your own nor an API key. Your data is not used for training.
Nothing happens without you
The AI saves nothing. It presents a draft in which every detail is backed by the matching sentence from the email. Anything it cannot assign with certainty sits at the top as an open point for you to decide. Whether an enquiry or a booking is created is decided by the button you press, not by the model.
Fixed rules where it matters
The AI reads what the message says. Matching it to your real courses, accommodation and agencies is then done by Fidelo following fixed rules, without AI. So no courses are made up, and every record created is marked as AI capture.
An assistant that knows Fidelo
The AI assistant is one click away on every page. It answers how-to questions from the Fidelo documentation, finds records and settings within your permissions and tells you, for a booking number, who booked what and when and what is still open. It does not change any data.
Más en detalle
FAQ
Preguntas frecuentes
Does our data go to OpenAI or other AI providers?
No. Fidelo’s AI features run on an open-weight language model that we operate on our own servers in Germany. Only if you switch on a third-party connection yourself, such as the Hallo.ai speaking test, does the data it needs go to that provider.
Is our data used for training?
No. Your emails, bookings and conversations with the assistant are not used for training.
Does the AI cost extra?
No. The AI features are included in every package, with a limited included allowance.
Can we switch the AI off?
Yes. The AI runs in Fidelo as its own app and can be switched off for your installation.
Can the AI make things up?
It is designed to take over only what the message says and backs every detail with a quote. It puts anything unclear to you, and nothing is saved until you have checked it.
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Véalo en su propio flujo de trabajo
Una demo de 30 minutos centrada precisamente en este flujo de trabajo, además de un acceso de demostración gratuito para probarlo usted mismo.
- 30 minutos, sin compromiso: un recorrido adaptado a su flujo de trabajo
- Respuesta en un día laborable
¿Prefiere el correo electrónico? Escríbanos a sales@fidelo.com
Fidelo Software GmbHSchanzenstraße 27
51063 Köln, Alemania
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