Aviso legal, protección de datos y accesibilidad

Privacy Policy

Thank you for your interest in our company. Data protection is a particularly high priority for the management of Fidelo Software GmbH. It is generally possible to use the Fidelo Software GmbH website without providing any personal data. However, if a data subject wishes to use specific services offered by our company via our website, the processing of personal data may become necessary. Where the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the data subject.

The processing of personal data, such as the name, address, email address or telephone number of a data subject, is always carried out in accordance with the General Data Protection Regulation and the country-specific data protection provisions applicable to Fidelo Software GmbH. With this privacy policy, we wish to inform the public about the nature, scope and purpose of the personal data we collect, use and process. This privacy policy also informs data subjects of the rights to which they are entitled.

As the controller, Fidelo Software GmbH has implemented numerous technical and organisational measures to ensure that personal data processed via this website are protected as completely as possible. Nevertheless, internet-based data transmissions can in principle have security vulnerabilities, so absolute protection cannot be guaranteed. For this reason, every data subject is free to transmit personal data to us by alternative means, for example by telephone.

1. Definitions

The privacy policy of Fidelo Software GmbH is based on the terms used by the European legislature in adopting the General Data Protection Regulation (GDPR). Our privacy policy is intended to be easy to read and understand, both for the general public and for our customers and business partners. To ensure this, we would first like to explain the terms used.

In this privacy policy, we use the following terms, among others:

• a) Personal data

  Personal data means any information relating to an identified or identifiable natural person (hereinafter “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

• b) Data subject

  Data subject means any identified or identifiable natural person whose personal data are processed by the controller.

• c) Processing

  Processing means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

• d) Restriction of processing

  Restriction of processing means the marking of stored personal data with the aim of limiting their processing in the future.

• e) Profiling

  Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

• f) Pseudonymisation

  Pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

• g) Controller or data controller

  Controller or data controller means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

• h) Processor

  Processor means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

• i) Recipient

  Recipient means a natural or legal person, public authority, agency or other body to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law are not regarded as recipients.

• j) Third party

  Third party means a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

• k) Consent

  Consent means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which they, by a statement or by a clear affirmative action, signify agreement to the processing of personal data relating to them.

2. Name and address of the controller

The controller within the meaning of the GDPR, other data protection laws applicable in the Member States of the European Union and other provisions relating to data protection is:

Fidelo Software GmbH

Schanzenstraße 27

51063 Köln

Germany

Phone: +49 221 975807 56

Email: marketing@fidelo.com

Website: www.fidelo.com

3. Cookies

This website does not set any login, analytics or advertising cookies. The only cookie used is a technically necessary session cookie (PHPSESSID) for the domain fidelo.com: it is set by the enquiry and demo form (see section 5), is used solely for the technical operation of that form and is deleted as soon as you close your browser. We store your language choice (see section 9) and any cookie preferences only locally in your browser (localStorage); these values do not leave your device.

Cookies are set by a web analytics service only if we use such a service and you have previously given your consent via the cookie banner; details can be found in the relevant section of this policy. Without your consent, no such script is loaded and no cookie is set. Irrespective of this, you can prevent cookies from being set at any time in your browser settings or delete cookies that have already been set.

4. Collection of general data and information

The Fidelo Software GmbH website collects a range of general data and information each time it is accessed by a data subject or an automated system. These are stored in the server log files. The following may be recorded: (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (the referrer), (4) the subpages of our website that are accessed by an accessing system, (5) the date and time of access to the website, (6) an Internet Protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information that serve to protect against threats in the event of attacks on our information technology systems.

When using the general data and information described above, Fidelo Software GmbH does not draw any conclusions about the data subject. Rather, this information is needed to (1) deliver the content of our website correctly, (2) optimise the content of our website and the advertising for it, (3) ensure the continued functioning of our information technology systems and website technology and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyberattack. Fidelo Software GmbH therefore analyses the anonymously collected data and information for statistical purposes and also with the aim of increasing data protection and data security within our company, so as ultimately to ensure an optimum level of protection for the personal data we process. The anonymous data in the server log files are stored separately from all personal data provided by a data subject.

5. Contacting us via the website

As required by law, the Fidelo Software GmbH website contains information that enables quick electronic contact with our company and direct communication with us, including a general email address. If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject are stored automatically. Personal data transmitted to the controller by a data subject on a voluntary basis are stored for the purpose of handling the enquiry or contacting the data subject. These personal data are not passed on to third parties.

Enquiry and demo form. The form on this website is a form module of our own software. When you open a page containing the form, your browser loads the scripts and stylesheets it requires from our server at fidelo.com. In the process, your IP address and the technical data listed in section 4 are transmitted to that server. This server is operated by Fidelo Software GmbH itself, not by a third party. The details you enter in the form are only transmitted to that server when you submit the form and are stored there so that we can handle your enquiry.

Font Awesome. To display icons, the form module loads stylesheets and font files of the Font Awesome service from the server use.fontawesome.com. The provider is Fonticons, Inc., based in the USA. When these files are loaded, your IP address is transmitted to that server. When we checked on 28 September 2026, the service did not set any cookies while these files were being loaded. Further information can be found in the provider’s privacy policy at https://fontawesome.com/privacy.

The legal basis for loading the files mentioned above is Art. 6(1)(f) GDPR; our legitimate interest lies in providing a functioning form. The legal basis for processing the details you enter in the form is Art. 6(1)(b) GDPR where your enquiry is aimed at concluding a contract, and Art. 6(1)(f) GDPR in all other cases.

6. Routine erasure of personal data and restriction of processing

The controller processes and stores personal data of the data subject only for the period necessary to achieve the purpose of storage, or for as long as provided for by the European legislature or another legislature in laws or regulations to which the controller is subject.

If the purpose of storage no longer applies, or if a storage period prescribed by the European legislature or another competent legislature expires, the personal data are routinely erased, or their processing is restricted, in accordance with the statutory provisions.

7. Rights of the data subject

• a) Right to confirmation

  Every data subject has the right, granted by the European legislature, to obtain from the controller confirmation as to whether or not personal data concerning them are being processed. A data subject who wishes to exercise this right to confirmation may contact any employee of the controller at any time.

• b) Right of access

  Every data subject has the right, granted by the European legislature, to obtain from the controller at any time, free of charge, information on the personal data stored about them and a copy of that information. Furthermore, the European legislature has granted the data subject access to the following information:

  • the purposes of the processing
  • the categories of personal data being processed
  • the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
  • where possible, the envisaged period for which the personal data will be stored or, if that is not possible, the criteria used to determine that period
  • the existence of the right to rectification or erasure of the personal data concerning the data subject, or to restriction of processing by the controller, or of a right to object to such processing
  • the existence of the right to lodge a complaint with a supervisory authority
  • where the personal data are not collected from the data subject: any available information as to their source
  • the existence of automated decision-making, including profiling, referred to in Art. 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject

  The data subject also has the right to be informed whether personal data have been transferred to a third country or to an international organisation. Where this is the case, the data subject has the right to be informed of the appropriate safeguards relating to the transfer.

  A data subject who wishes to exercise this right of access may contact any employee of the controller at any time.

• c) Right to rectification

  Every data subject has the right, granted by the European legislature, to obtain without undue delay the rectification of inaccurate personal data concerning them. Taking into account the purposes of the processing, the data subject also has the right to have incomplete personal data completed, including by means of a supplementary statement.

  A data subject who wishes to exercise this right to rectification may contact any employee of the controller at any time.

• d) Right to erasure (right to be forgotten)

  Every data subject has the right, granted by the European legislature, to obtain from the controller the erasure of personal data concerning them without undue delay where one of the following grounds applies, except to the extent that the processing is necessary:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data subject withdraws the consent on which the processing was based pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, and there is no other legal basis for the processing.
  • The data subject objects to the processing pursuant to Art. 21(1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Art. 21(2) GDPR.
  • The personal data have been processed unlawfully.
  • The personal data have to be erased for compliance with a legal obligation under Union or Member State law to which the controller is subject.
  • The personal data have been collected in relation to the offer of information society services referred to in Art. 8(1) GDPR.

  If one of the above grounds applies and a data subject wishes to have personal data stored by Fidelo Software GmbH erased, they may contact any employee of the controller at any time. That employee will arrange for the erasure request to be complied with without undue delay.

  Where Fidelo Software GmbH has made the personal data public and our company, as controller, is obliged pursuant to Art. 17(1) GDPR to erase the personal data, Fidelo Software GmbH, taking account of available technology and the cost of implementation, will take reasonable steps, including technical measures, to inform other controllers processing the published personal data that the data subject has requested the erasure by those controllers of any links to, or copies or replications of, those personal data, except to the extent that the processing is necessary. An employee of Fidelo Software GmbH will take the necessary steps in each individual case.

• e) Right to restriction of processing

  Every data subject has the right, granted by the European legislature, to obtain from the controller restriction of processing where one of the following applies:

  • The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
  • The processing is unlawful, and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.
  • The controller no longer needs the personal data for the purposes of the processing, but the data subject requires them for the establishment, exercise or defence of legal claims.
  • The data subject has objected to processing pursuant to Art. 21(1) GDPR and it has not yet been established whether the legitimate grounds of the controller override those of the data subject.

  If one of the above conditions is met and a data subject wishes to request the restriction of processing of personal data stored by Fidelo Software GmbH, they may contact any employee of the controller at any time. That employee will arrange for the processing to be restricted.

• f) Right to data portability

  Every data subject has the right, granted by the European legislature, to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format. They also have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR or on a contract pursuant to Art. 6(1)(b) GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

  Furthermore, in exercising their right to data portability pursuant to Art. 20(1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

  To exercise the right to data portability, the data subject may contact any employee of Fidelo Software GmbH at any time.

• g) Right to object

  Every data subject has the right, granted by the European legislature, to object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them which is based on Art. 6(1)(e) or (f) GDPR. This also applies to profiling based on these provisions.

  In the event of an objection, Fidelo Software GmbH will no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or unless the processing serves the establishment, exercise or defence of legal claims.

  If Fidelo Software GmbH processes personal data for direct marketing purposes, the data subject has the right to object at any time to the processing of the personal data for such marketing. This also applies to profiling to the extent that it is related to such direct marketing. If the data subject objects to Fidelo Software GmbH processing their data for direct marketing purposes, Fidelo Software GmbH will no longer process the personal data for these purposes.

  In addition, the data subject has the right, on grounds relating to their particular situation, to object to the processing of personal data concerning them that is carried out by Fidelo Software GmbH for scientific or historical research purposes or for statistical purposes pursuant to Art. 89(1) GDPR, unless such processing is necessary for the performance of a task carried out in the public interest.

  To exercise the right to object, the data subject may contact any employee of Fidelo Software GmbH directly. The data subject is also free, in the context of the use of information society services and notwithstanding Directive 2002/58/EC, to exercise their right to object by automated means using technical specifications.

• h) Automated individual decision-making, including profiling

  Every data subject has the right, granted by the European legislature, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them, unless the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, (2) is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is based on the data subject’s explicit consent.

  If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and the controller, or (2) is based on the data subject’s explicit consent, Fidelo Software GmbH will implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express their point of view and to contest the decision.

  A data subject who wishes to exercise rights relating to automated decisions may contact any employee of the controller at any time.

• i) Right to withdraw consent

  Every data subject has the right, granted by the European legislature, to withdraw consent to the processing of personal data at any time.

  A data subject who wishes to exercise their right to withdraw consent may contact any employee of the controller at any time.

8. Data protection in the job application process

The controller collects and processes the personal data of applicants for the purpose of handling the application process. Processing may also be carried out electronically. This is the case in particular if an applicant submits application documents to the controller electronically, for example by email or via a web form on the website. If the controller concludes an employment contract with an applicant, the data submitted are stored for the purpose of handling the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents are automatically erased two months after notification of the rejection decision, provided that erasure does not conflict with any other legitimate interests of the controller. Such other legitimate interests include, for example, the need to meet a burden of proof in proceedings under the German General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz, AGG).

9. Local storage of your language choice

This website does not set any cookies for analytics or advertising purposes. The fonts, scripts and images of the website itself are served from our own servers. The only exception is the enquiry and demo form described in section 5: it loads files from fidelo.com and from use.fontawesome.com.

When you choose a language in the language selector, your browser stores this choice in local storage (localStorage) under the key fidelo-lang so that we can show you the same language version on a later visit. This information remains on your device, is not transmitted to us or to third parties and contains no personal data whatsoever. You can delete it at any time in your browser settings.

10. Legal basis for processing

Art. 6(1)(a) GDPR serves as our company’s legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, with processing operations necessary for the supply of goods or the provision of any other service or consideration, the processing is based on Art. 6(1)(b) GDPR. The same applies to processing operations necessary to carry out pre-contractual measures, for example in the case of enquiries about our products or services. If our company is subject to a legal obligation that requires the processing of personal data, for example to fulfil tax obligations, the processing is based on Art. 6(1)(c) GDPR. In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured on our premises and their name, age, health insurance details or other vital information had to be passed on to a doctor, a hospital or other third parties. The processing would then be based on Art. 6(1)(d) GDPR. Finally, processing operations may be based on Art. 6(1)(f) GDPR. This legal basis applies to processing operations not covered by any of the aforementioned legal bases where the processing is necessary to safeguard a legitimate interest of our company or of a third party, provided that the interests, fundamental rights and freedoms of the data subject do not override that interest. We are permitted to carry out such processing operations in particular because the European legislature has specifically mentioned them. In this respect, it took the view that a legitimate interest could exist where the data subject is a customer of the controller (Recital 47, second sentence, GDPR).

11. Legitimate interests pursued by the controller or a third party

Where the processing of personal data is based on Art. 6(1)(f) GDPR, our legitimate interest is to carry on our business for the well-being of all our employees and our shareholders.

12. Period for which personal data are stored

The criterion for the duration of storage of personal data is the applicable statutory retention period. Once that period has expired, the relevant data are routinely erased, provided they are no longer required to perform or enter into a contract.

13. Statutory or contractual requirements to provide personal data; necessity for the conclusion of a contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide them

Please note that providing personal data is sometimes required by law (e.g. tax regulations) or may also be required under a contract (e.g. information on the contracting party). In some cases, a data subject may need to provide us with personal data, which we must then process, in order for a contract to be concluded. For example, the data subject is obliged to provide us with personal data when our company concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before providing personal data, the data subject must contact one of our employees. That employee will explain to the data subject, on a case-by-case basis, whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences of not providing the personal data would be.

14. Existence of automated decision-making

As a responsible company, we do not use automated decision-making or profiling.

This privacy policy was created by the privacy policy generator of DGD Deutsche Gesellschaft für Datenschutz GmbH (which acts as an external data protection officer in Upper Bavaria) in cooperation with the data protection lawyers of the law firm WILDE BEUGER SOLMECKE | Rechtsanwälte.

Competent supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority about the processing of your personal data (Art. 77 GDPR). The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia (LDI NRW), Kavalleriestraße 2–4, 40213 Düsseldorf, Germany, www.ldi.nrw.de.

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