Thebing has changed the way we work. I have used many of the so called "leading SMS systems" and none of them have the same flexibility when creating new bespoke system generated documents as Thebing. With current safeguarding and visa legislation changing on a weekly basis, the last thing we want is to be paying developers extra fees for document changes or to develop entirely new forms, when we have already invested in an SMS. The support from Thebing has been invaluable and friendly. I have never had to wait longer than 24 hrs for a response and most importantly a fix for any issues we have experienced. At Babylon we think of Anne and her team as part of our team. From the initial training days through to deployment and ongoing day to day use, the Thebing support crew remain, friendly, encouraging, patient and non-patronising (even when we have messed things up).
We launched Thebing across our 9 schools early in 2013. The migration from our old out-dated local databases was smooth and the training provided meant our users were up and running straight away. Since then we have focussed on developing and customising the system to our needs. Introducing a web-based student management system has been a real benefit for us as a multi-site group of schools. Our Management, Accounts and Marketing teams have all the information they need at their fingertips which has improved our efficiency as a group. Additionally, it can integrate with other systems we use through an API. Thebing support is excellent with responses usually received on the same day.
It took a lot of researching to find the right system for our colleges but I am so glad we found Thebing! It is user friendly, has just the right amount of flexibility and has reduced our workload immeasurably. The support offered is excellent and they are extremely responsive from the small user queries to more specific requests. The system has allowed us to control and manage documents throughout our colleges and to ensure the quality and accuracy of our services.
Although we have only recently started using Thebing School, it has already helped us improve our organisation and level of customer service considerably. It is very user friendly and offers an impressive level of flexibility. Functions such as class scheduling and the 'batch' printing of certificates will be invaluable this summer and there are further applications we are yet to explore. Wherever the software doesn't quite fit with our processes, the team are always willing to adapt and improve it where possible. Highly recommended.