Thebing has changed the way we work. I have used many of the so called "leading SMS systems" and none of them have the same flexibility when creating new bespoke system generated documents as Thebing. With current safeguarding and visa legislation changing on a weekly basis, the last thing we want is to be paying developers extra fees for document changes or to develop entirely new forms, when we have already invested in an SMS. The support from Thebing has been invaluable and friendly. I have never had to wait longer than 24 hrs for a response and most importantly a fix for any issues we have experienced. At Babylon we think of Anne and her team as part of our team. From the initial training days through to deployment and ongoing day to day use, the Thebing support crew remain, friendly, encouraging, patient and non-patronising (even when we have messed things up).
We launched Thebing across our 9 schools early in 2013. The migration from our old out-dated local databases was smooth and the training provided meant our users were up and running straight away. Since then we have focussed on developing and customising the system to our needs. Introducing a web-based student management system has been a real benefit for us as a multi-site group of schools. Our Management, Accounts and Marketing teams have all the information they need at their fingertips which has improved our efficiency as a group. Additionally, it can integrate with other systems we use through an API. Thebing support is excellent with responses usually received on the same day.
We at Speak & Fun have been working with Thebing for years and had the pleasure to grow with their system. The successful installation 5 years ago was a big step for us that changed our processes and work flows for good. Attending clients and managing our huge database information became a lot easier. Their product offers a great amount of flexibility for a good price without which we wouldn't be where we are today.
We have been comparing dozens of softwares online and Fidelo imposed itself as being far above all the rest. We even had propositions to have our own developed software with all the features we needed but it useless because Fidelo has got it all and even more features we hadn't thought of. It is definitely the best online management software for language schools, no doubt ! The staff is always ready to help, always kind despite our numerous questions at the beginning. We definitely recommend Fidelo, it's worth it ! We can now concentrate on the main part of our job instead of caring for data backup and everything we need is in one place from airport arrival to airport departure !