School - Fidelo Software GmbH

Fidelo School

For both study abroad and local language schools around the world.
Our software provides almost every feature needed for smooth and effective school management.

Fidelo School is a full-featured, web-based management software.

We offer the most comprehensive school management software solution, with more features than any of our competitors. More than 1000 users in schools across the world help us regularly improve our product and services.

Features

Core module

All the tools you need

The core module includes all features needed to manage your daily tasks.
You can easily generate all necessary invoice and document types. Thanks to tailor-made templates, documents will be available within seconds and without the need for manual adjustments.

Enquiries and bookings can be stored separately, enabling you to see the most important details at a glance. Using student lists you will be able to see all your current, arriving or departing students immediately.

Basic accounting and management options will help you track your students' booking and payment status, as well as generate reports based on your business progress.

Class scheduling and attendance

Maximizes your happiness at work

Playfully manage your classes using our visual class roster. Both automated assignments for several weeks or individual assigments on a daily basis are possible. You can assign teachers based on their availability and qualifications, as well as manage any absences and sub-teachers.

Tailor-made overviews will help you keep up to date with all classes and teacher assignments in a chosen week. Certificates can be generated for departing students in seconds.

Your students' attendance can be stored on a daily or weekly basis and can be used for attendance warnings and detailed progress reports.

Accommodation and insurances

The smartest way to manage your accommodation and insurance

All of your different accommodation providers can be managed in a couple of clicks. You can assign them different rooms, board types and matching criteria, ensuring that the family and the students are happy with your assignment!

The entries are divided between homestay and residential accommodation.
You can then easily see all accommodation bookings and assign them to the available providers, automatically filtered based on your matching criteria.
Accommodation assignments can easily be tracked and confirmed in bulk.

Each insurance type and provider can also be managed in the system and you have the choice several pricing options.

Activities

Book and plan activities for your students.

Extended accounting

Software that administrators love

Make use of several, detailed lists to analyse your incoming and outgoing payments, revenue and provider payments. Several detailed lists automatically break payments and due amounts down per services sold.

All of your providers' salaries are calculated automatically based on your own billing terms and cost categories. Individual payment receipts can also be generated for payments registered within the system.

Really important and unique features will enable you to generate tailor-made exports for external accounting softwares, such as Quickbooks, Sage or Datev.

Payments

You can not only manage payments from students and agencies and to teachers, accommodation providers and transfer providers in our software. Students can also pay their bookings using Paypal or Stripe by credit card directly on the registration form.

Extensive CRM

The ultimate productive and time-saving software

Manage your agencies easily and synchronise them with an external CRM such as Salesforce or Hubspot. All agencies can be grouped and listed based on your needs.

Several commission categories and payment terms can be used to make sure that your work is handled automatically.

All student complaints can be stored with follow-up dates and a comprehensive history, meaning you'll never forget to deal with a complaint again!

Reports

You can access extensive standard reports or create individual reports according to your requirements.

Student cards / Webcam

Discover a better way of working

Give your students a great first impression by providing them with their own personalised student card at your front desk!

The software enables the usage of webcams, so you can directly take photos for the students' ID cards. Pictures can be taken with one click and the ID cards will be generated in a batch.

The linkage to an ID card printer is possible by using the print function.

Student ID card generation has never been this easy or professional!

Online connectivity / Web integration

One web-based application for everyone

Save valuable time and stop entering any incoming enquiries or bookings manually. Your own online forms can be generated from within the software.

They can be linked to your Website/CMS in seconds, by using our Plugins for Wordpress, Joomla, Typo3 or Drupal. The whole styling can also be adjusted to match your website.

The following forms are possible:
- Registration form
- Enquiry form
- Contact Us form
- Placement test
- Feedback form
- Price list

Online payment providers such as PayPal can be linked up as well.

Student Mobile App

Follow the state of the art

Students can easily download your own individual mobile App, where they can find all information relative to their booking.

The App is directly linked to the software and you can decide how much information the student should see. Class rosters, attendance information, personal and booking-related data, accommodation data can all be made visible in the App.

Download a test version of the App by searching for 'Fidelo' in the App Store or the Google Play Store. The login name and password is 'AppTest'.

Teacher login

An intuitive and powerful interface ensure that work gets done quickly

Your teachers can access the software directly to see their classes, students and any other academic data.

Class content, scores, notes and any additional information can be entered on a daily and weekly basis.

Attendance and progress areas are available to teachers, so they can enter it themselves.

Agency login

The answer to all your school administrative running

Include an agency login on your website to have all booking and service-related details available for your agencies.

Each agency receives a unique login, so they can check their bookings directly on your website.

All students, their services, payment details and documents will be available.

Helpdesk / Support

Will bring you happiness at work

Our comprehensive help desk includes more then 280 manuals and videos. You can search for help articles by keyword and per module or you can simply send us a request.

All your requests can be found in the helpdesk, where you can check the status of any issue, feature request or question you've sent us.

Furthermore we are available by phone, chat directly in the software or e-mail.

For urgent cases outside our business hours, we provide our 24/7 emergency form, which you can use to contact us at any time.

CMS

State-of-the-art multi-site content management system

Fidelo includes a CMS that allows you to include your whole website in our framework.

Security

No need to worry about your data's safety

Each installation is installed on a server in your country. Your whole installation is backed up every night. Several backups are stored to ensure that you will never lose any data. The backup is always saved on a different server.

We offer a two-factor-authentication to make sure that no one, except you, is able to login with your details! All access is logged and all log-ins are protected by Intrusion Prevention Systems.

All installations are installed separately with separate databases to ensure that only your school can access the data.

Each server is maintained by our server admin using security measures based on the most modern techniques. The servers are continuously monitored via surveillance system.

We follow the European GDPR and the German BDSG.

API's

Easily link your software with our products

We do offer API's to several external products. That way you can directly synchronise your data with the following products:

- Salesfore
- Hubspot
- Guided E-Learning
- PayPal
- Flywire
- Moodle
- Canvas

Additionally you can use individual JSON-REST-API's to link Fidelo with any other product.

Import

Let us import your existing data

Save yourself weeks of senseless manual data entry. We can import your current data into your new software.
The following information can be imported:

- Enquiry data
- Booking data
- Services (Courses, Accommodations)
- Invoice details
- Payment details
- Accommodation providers incl. profiles and rooms
- Agencies
- Teachers

We have already imported data from other software products such as Class, Easymate, SchoolWorks and individual databases based on FileMaker, Access, Excel, SQL and others.

Pricing

Local

From / user

Number of users
x
=
Total price / month

Modules

Core Module
Enquiries / Leads
Bookings
Academics
Accommodation
Transfer
Insurance
Activities
Agents
Automated E-mails
Website integration
Student App **
Teacher portal
Accounting
Report generator
Sales persons
Complaints
Automated document generation
External apps / Integrations (Online payments, CRM linkage)
Sponsoring

Added benefits

2h complimentary training / month ***
Lower costs for training and consulting (20% discount on import and training, not applicable to the already reduced training packages)
Setup of 5 E-mail and PDF templates
1 day of onsite training free of charge (excluding travel fees) ***

Additional services

Hosting in Fidelo Cloud
Server administration
Daily backups for a minimum of three days
SSL encryption (2048 Bits)
Wordpress, Joomla, Drupal and Typo3 Plugin

Information

Setup and training fee (660 €, incl. 6h Training)
No monthly advance payments - subsequent settlement
No fees for teachers, agents or students

Premium

From / user

Number of users
x
=
Total price / month

Modules

Core Module
Enquiries / Leads
Bookings
Academics
Accommodation
Transfer
Insurance
Activities
Agents
Automated E-mails
Website integration
Student App **
Teacher portal
Accounting
Report generator
Sales persons
Complaints
Automated document generation
External apps / Integrations (Online payments, CRM linkage)
Sponsoring

Added benefits

2h complimentary training / month ***
Lower costs for training and consulting (20% discount on import and training, not applicable to the already reduced training packages)
Setup of 5 E-mail and PDF templates
1 day of onsite training free of charge (excluding travel fees) ***

Additional services

Hosting in Fidelo Cloud
Server administration
Daily backups for a minimum of three days
SSL encryption (2048 Bits)
Wordpress, Joomla, Drupal and Typo3 Plugin

Information

Setup and training fee (900 €, incl. 10h Training)
No monthly advance payments - subsequent settlement
No fees for teachers, agents or students

Elite

From / user

Number of users
x
=
Total price / month

Modules

Core Module
Enquiries / Leads
Bookings
Academics
Accommodation
Transfer
Insurance
Activities
Agents
Automated E-mails
Website integration
Student App **
Teacher portal
Accounting
Report generator
Sales persons
Complaints
Automated document generation
External apps / Integrations (Online payments, CRM linkage)
Sponsoring

Added benefits

2h complimentary training / month ***
Lower costs for training and consulting (20% discount on import and training, not applicable to the already reduced training packages)
Setup of 5 E-mail and PDF templates
1 day of onsite training free of charge (excluding travel fees) ***

Additional services

Hosting in Fidelo Cloud
Server administration
Daily backups for a minimum of three days
SSL encryption (2048 Bits)
Wordpress, Joomla, Drupal and Typo3 Plugin

Information

Setup and training fee (1140 €, incl. 14h Training)
No monthly advance payments - subsequent settlement
No fees for teachers, agents or students

All prices excluding VAT.
Prices are subject to change.
** Included in monthly price but one time setup fee needs to be charged for the implementation of the mobile app.
*** Training hours are always per installation and not per user. Monthly training is only available in that month and is not granted during the setup period, unused onsite training day per year will expire after 12 month.

Testimonials

BABYLON TRANSLATIONS LTD

Thebing has changed the way we work. I have used many of the so called "leading SMS systems" and none of them have the same flexibility when creating new bespoke system generated documents as Thebing. With current safeguarding and visa legislation changing on a weekly basis, the last thing we want is to be paying developers extra fees for document changes or to develop entirely new forms, when we have already invested in an SMS. The support from Thebing has been invaluable and friendly. I have never had to wait longer than 24 hrs for a response and most importantly a fix for any issues we have experienced. At Babylon we think of Anne and her team as part of our team. From the initial training days through to deployment and ongoing day to day use, the Thebing support crew remain, friendly, encouraging, patient and non-patronising (even when we have messed things up).

British Study Center(alt)

We launched Thebing across our 9 schools early in 2013. The migration from our old out-dated local databases was smooth and the training provided meant our users were up and running straight away. Since then we have focussed on developing and customising the system to our needs. Introducing a web-based student management system has been a real benefit for us as a multi-site group of schools. Our Management, Accounts and Marketing teams have all the information they need at their fingertips which has improved our efficiency as a group. Additionally, it can integrate with other systems we use through an API. Thebing support is excellent with responses usually received on the same day.

Accademia Italiana Centro Linguistico e Culturale

We have been using the software since January now and it’s incredible how much you can do with it! It is not only a matter of how better you can organize your work but how much you can be more efficient. It’s easy to use and to upload all the information and you can clearly check the general management of your school in every moment with no effort.

SARL LANGUAGE SERVICES NORMANDIE PICARDIE

French in Normandy started to use Fidelo 4 years ago and when I took over completely it was my first big project. I needed to better the school's organisation and admin day to day not to mention the billing plus save time across the board in order to have a more efficient trace of bookings, tour operator contacts and conditions...in short a mini administrative revolution! Thanks to the help and reactivity of the Fidelo team we achieved operational fluency in 6 months. Their flexibility and well planned training programmes helped us keep on track and reach our goals I am very happy that this was the system Tom chose, it has changed our lives.